Job Overview:

We are seeking a Technical Support Specialist to join our team in San Leandro, California. In this role, you will provide technical assistance to customers and troubleshoot issues related to our products.

Job Details:

The Technical Support Specialist will be responsible for responding to customer inquiries, resolving technical problems, and documenting support interactions.

Responsibilities:

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot technical issues and escalate complex problems to the appropriate teams.
• Document customer interactions and resolutions in the support system.
• Assist in creating and updating technical documentation and knowledge base articles.
• Collaborate with cross-functional teams to improve product functionality and customer experience.

Requirements:

• Proven experience in a technical support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.

Other Details:

This role is based in San Leandro, California and may require occasional weekend or evening shifts to support customer needs. Join our team and make a difference in the technical support field!

We look forward to reviewing your application and welcoming you to our team in San Leandro, California.