Job Overview:

We are seeking a motivated Reservations Coordinator to join our team in Buffalo, New York. As a key member of our hospitality team, you will be responsible for managing all aspects of reservations to ensure a seamless booking experience for our guests.

Job Details:

The Reservations Coordinator will handle incoming reservation requests, manage booking systems, communicate with guests to confirm details, and provide exceptional customer service to enhance their stay.

Responsibilities:

• Process reservation requests promptly and accurately.
• Maintain up-to-date knowledge of available accommodations and rates.
• Communicate with guests via phone, email, and in-person to confirm bookings.
• Coordinate with other departments to ensure guest preferences are accommodated.
• Handle any modifications or cancellations to existing reservations.

Requirements:

• Excellent communication and customer service skills.
• Proficiency in reservation management software.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in data entry.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• Discounted rates for accommodations at our properties.

Other Details:

The Reservations Coordinator role in Buffalo, New York offers a dynamic work environment in the hospitality industry. Join us in providing exceptional service to our guests and be part of a dedicated team committed to excellence.

We look forward to reviewing your application and welcoming you to our team!