Job Overview: Join our team as a Customer Service Quality Assurance Representative, where you will play a crucial role in ensuring top-notch service delivery to our valued customers in Oakland, California.

Job Details: As a Customer Service Quality Assurance Representative, you will be responsible for monitoring and evaluating customer interactions to maintain high service standards and provide feedback for continuous improvement.

• Conduct quality assessments on customer service interactions.
• Identify areas for improvement and provide feedback to customer service agents.
• Analyze data to track trends and suggest enhancements in service delivery.
• Collaborate with the customer service team to implement quality improvement initiatives.
• Document findings and maintain quality assurance records.

• Excellent communication skills.
• Attention to detail and ability to analyze data effectively.
• Previous experience in customer service or quality assurance is a plus.
• Proficiency in using quality assurance tools and software.

• Competitive salary.
• Health and wellness benefits.
• Opportunities for professional growth and development.

Other Details: This role is ideal for individuals passionate about improving customer experiences and ensuring service excellence. Join our team in Oakland, California, and be part of a dynamic environment focused on customer satisfaction.

We welcome applicants who are dedicated to delivering exceptional service and making a positive impact in the lives of our customers. Apply now and embark on a rewarding career journey with us!