We are seeking a Virtual Customer Care Team Lead to join our team in Beloit, Wisconsin. In this role, you will be responsible for overseeing a team of customer service representatives, ensuring excellent customer support and satisfaction.

The Virtual Customer Care Team Lead will play a crucial role in managing the day-to-day operations of the customer care team, handling escalated customer inquiries, and implementing strategies to improve customer service processes.

• Lead and motivate a team of customer service representatives.
• Monitor and manage customer interactions to ensure quality service.
• Handle escalated customer inquiries and resolve issues promptly.
• Implement training programs to enhance team performance.
• Analyze customer feedback to identify areas for improvement.

• Prior experience in a customer service leadership role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using customer service software and tools.

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Flexible work schedule.

This is a remote position that requires strong leadership skills and a passion for delivering exceptional customer service. Join our team in Beloit, Wisconsin and make a difference in the lives of our customers.

We look forward to receiving your application and welcoming you to our dynamic team!