Job Overview:

We are seeking a Senior Merchant Success Manager to join our team in the Lombard, Illinois. In this role, you will be responsible for managing key client relationships and ensuring their success and satisfaction with our services.

Job Details:

The Senior Merchant Success Manager will be the primary point of contact for merchants in the Lombard, Illinois region, working closely with them to understand their needs and provide solutions that drive growth and success.

Responsibilities:

• Build and maintain strong relationships with merchants in the Lombard, Illinois area.
• Develop strategies to help merchants achieve their business goals.
• Provide training and support to merchants on using our platform effectively.
• Identify opportunities for upselling and cross-selling our services.
• Collaborate with internal teams to resolve any merchant issues or concerns.

Requirements:

• 3+ years of experience in account management or client success roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Knowledge of the e-commerce industry and trends.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Work with a dynamic and diverse team.

Other Details:

This position requires occasional travel within the Illinois region. The ideal candidate will be proactive, detail-oriented, and passionate about helping merchants succeed in their businesses.

We welcome candidates who are enthusiastic about joining our team and making a positive impact in the Lombard, Illinois area. Apply now to be part of our exciting journey!