Job Overview: Join our team as a Guest Service Representative in Gurabo, Puerto Rico. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.

Job Details: As a Guest Service Representative, you will be the first point of contact for guests, assisting with check-ins, check-outs, inquiries, and resolving any issues that may arise during their stay.

Responsibilities:

• Welcoming guests and checking them in/out efficiently
• Answering phone calls and addressing guest inquiries
• Resolving guest complaints and issues in a timely manner
• Providing information about local attractions and amenities
• Maintaining a clean and organized front desk area

Requirements:

• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Attention to detail and problem-solving abilities
• Previous experience in a hospitality or customer service role is a plus

Benefits:

• Competitive pay and opportunities for advancement
• Training and development programs
• Employee discounts on accommodations and services

Other Details: This position may require working evenings, weekends, and holidays. Join our team in Gurabo, Puerto Rico and be part of a dynamic and customer-focused hospitality environment.

We welcome individuals who are passionate about delivering excellent service and creating memorable experiences for our guests. Apply now and embark on a rewarding career in the hospitality industry.