Job Overview:

We are seeking an Escalations Manager to join our team in Salinas, California. This role involves managing and resolving customer issues effectively to ensure customer satisfaction.

Job Details:

The Escalations Manager will be responsible for handling escalated customer complaints, coordinating with various departments to find solutions, and implementing strategies to prevent future escalations.

Responsibilities:

• Address escalated customer concerns promptly and professionally.
• Collaborate with internal teams to resolve complex issues.
• Analyze escalation trends and provide recommendations for improvement.
• Develop and implement escalation handling procedures.
• Monitor customer feedback and implement necessary changes.

Requirements:

• Proven experience in customer service or escalations management.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and handle difficult situations.
• Strong organizational and analytical skills.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work in a collaborative and supportive team environment.

Other Details:

This position is based in Salinas, California and requires occasional weekend availability. The Escalations Manager will play a crucial role in maintaining customer satisfaction and loyalty.

We encourage motivated individuals with a passion for customer service to apply and become part of our dynamic team in Salinas, California.