Job Overview:

We are seeking an Executive Director of Operations to oversee the operations of multiple departments within a credit union in Pittsfield, Massachusetts. This role involves ensuring efficient operations, high-quality member service, and compliance with regulations and policies.

Job Details:

The Executive Director will be responsible for directing and leading the strategic planning and operations of credit union branches, ACH department, and visa department. Coaching staff to uphold credit union core values and goals.

Responsibilities:

• Lead and direct operations of multiple departments
• Ensure quality of member service and compliance with regulations
• Participate in strategic planning and leadership of credit union branches
• Coach staff to model credit union core values
• Guide branch office workflow for a quality service environment

Requirements:

• Experience in operations management
• Strong leadership and strategic planning skills
• Knowledge of credit union operations and regulations
• Excellent communication and coaching abilities

Benefits:

• Competitive salary
• Opportunity for professional growth
• Healthcare benefits package

Other Details:

The Executive Director should possess a thorough knowledge of frontline and back office operations and demonstrate a commitment to exceptional member service. Proficiency in technology and effective communication is essential for this role.

We encourage motivated individuals to apply for this challenging and rewarding opportunity in the finance industry. Join our team in helping to drive the success and growth of our credit union in Pittsfield, Massachusetts.