Job Overview:

We are seeking a Customer Success Manager to join our team in South San Francisco, California. As a key player in our organization, you will be responsible for ensuring our customers are satisfied and successful in utilizing our products and services.

Job Details:

The Customer Success Manager will be the main point of contact for customers, providing support, guidance, and solutions to their needs. This role involves building strong relationships with clients and collaborating with internal teams to drive customer success.

Responsibilities:

• Onboard new customers and provide product training.
• Proactively reach out to customers to ensure satisfaction and address any issues.
• Develop and implement strategies to increase customer retention and loyalty.
• Collect and analyze customer feedback to improve products and services.
• Identify upsell opportunities and work towards expanding customer accounts.

Requirements:

• Prior experience in customer success or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficiency in CRM software and data analysis.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and advancement.
• Dynamic and collaborative work environment.

Other Details:

This position is based in South San Francisco, California and may require occasional travel to meet with customers in different regions. Join our team and make a difference in the success of our customers!

We look forward to receiving your application and welcoming you to our team in South San Francisco, California.