Job Overview: Join our team as a Customer Success Manager in the fundraising SaaS industry. You will play a vital role in ensuring our clients in Charlotte, North Carolina achieve success and maximize their fundraising efforts.

Job Details: As a Customer Success Manager, you will be responsible for building strong relationships with our clients, providing support and guidance to help them effectively utilize our fundraising SaaS platform.

Responsibilities:

• Onboard new clients and provide training on the platform.
• Proactively reach out to clients to offer assistance and ensure satisfaction.
• Identify opportunities for clients to optimize their fundraising strategies.
• Collaborate with the sales team to identify growth opportunities within existing accounts.
• Collect feedback from clients to improve the platform and service offerings.

Requirements:

• Prior experience in customer success or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and prioritize tasks effectively.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Work with a dynamic and supportive team environment.

Other Details: This is an exciting opportunity to make a significant impact in the fundraising SaaS industry. Join our team in Charlotte, North Carolina and help our clients achieve their fundraising goals.

We welcome individuals who are passionate about customer success and are eager to drive positive outcomes for our clients. Apply now and be part of our mission to empower organizations in Charlotte, North Carolina through innovative fundraising solutions.