Job Overview: Join our team as a Lead Customer Service Representative in Cumming, Georgia. In this role, you will oversee a team of customer service agents, ensuring exceptional service delivery to our clients.

Job Details: As a Lead Customer Service Representative, you will be responsible for managing day-to-day operations, resolving escalated customer issues, and implementing strategies to improve customer satisfaction.

Responsibilities:

• Supervise and support customer service agents.
• Handle complex customer inquiries and complaints.
• Monitor team performance and provide feedback for improvement.
• Develop training programs for new hires.
• Collaborate with other departments to enhance overall customer experience.

Requirements:

• Previous experience in a customer service leadership role.
• Strong communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative work environment.

Other Details: This is a great opportunity to lead a dynamic customer service team in Cumming, Georgia. We value teamwork and dedication to providing excellent service.

We encourage passionate individuals with a strong customer focus to apply and be part of our growing team. Join us in Cumming, Georgia and make a difference in customer service excellence!