Job Overview:

We are seeking a Contact Center Specialist to join our team in O'Fallon, Missouri. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients through phone and email communication.

Job Details:

The Contact Center Specialist role involves handling inbound customer inquiries, resolving issues, and ensuring customer satisfaction. You will also be required to maintain accurate records of interactions and follow company guidelines.

Responsibilities:

• Answering phone calls and responding to emails promptly and professionally.
• Assisting customers with product information, order status, and issue resolution.
• Documenting all customer interactions accurately in the system.
• Following up with customers to ensure their concerns are addressed.
• Adhering to company policies and procedures at all times.

Requirements:

• Excellent communication skills in O'Fallon, Missouri.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving abilities.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary in O'Fallon, Missouri.
• Opportunities for career growth and development.
• Health and wellness benefits.

Other Details:

This position requires flexibility in working hours, including weekends and holidays. The ideal candidate should be detail-oriented, customer-focused, and able to work well in a fast-paced environment in O'Fallon, Missouri.

We welcome enthusiastic individuals who are passionate about delivering excellent customer service to apply for this exciting opportunity. Join our team and be part of a dynamic work environment where your skills and dedication will be valued and rewarded.