Job Overview: Join our team as a Benefits Customer Service Representative in Marion, Ohio. In this role, you will be responsible for assisting customers with their benefit inquiries and providing exceptional service to ensure customer satisfaction.

Job Details: As a Benefits Customer Service Representative, you will handle incoming calls from customers regarding their benefits, address any questions or concerns they may have, and accurately document all interactions in the system.

• Respond to customer inquiries about benefits via phone and email.
• Provide accurate information and guidance to customers regarding their benefits.
• Assist customers in navigating the benefits system and resolving any issues.
• Escalate complex customer issues to the appropriate department for resolution.
• Maintain a high level of customer service and professionalism at all times.

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous customer service experience is preferred.

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Training and development programs to enhance your skills.

Other Details: This position is ideal for individuals who are passionate about helping others and enjoy working in a customer-focused role. If you are looking to make a difference in the lives of customers in Marion, Ohio, we encourage you to apply and join our team!