Job Overview:

We are seeking a Customer Service Representative to join our team in Everett, Massachusetts. This role involves assisting customers with inquiries, resolving issues, and providing exceptional service.

Job Details:

The Customer Service Representative will be responsible for interacting with customers via phone, email, and in person to address their needs and ensure satisfaction.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Resolve customer complaints effectively and efficiently.
• Assist customers with product information and ordering.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance overall customer experience.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in computer systems and customer service software.
• Previous experience in a customer service role is preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Friendly and supportive work environment.

Other Details:

This position may require occasional weekend shifts to accommodate customer needs. The ideal candidate will be passionate about delivering exceptional service and building strong relationships with customers in Everett, Massachusetts.

We welcome applicants who are eager to contribute to our team and make a positive impact on our customers' experiences. Join us in Everett, Massachusetts and be part of a dynamic and customer-focused team!