Job Overview:

As a Clearance Representative, you play a crucial role in ensuring customer satisfaction by resolving inquiries and issues promptly and accurately within your functional area.

Job Details:

Handle clearance cases that require review, communicate with customers for issue resolution, document cases diligently, collaborate with a team of agents to meet performance goals, and provide feedback to enhance customer experience.

Responsibilities:

• Review and handle clearance cases
• Communicate with customers for issue resolution
• Document cases accurately
• Collaborate with team members to achieve performance targets
• Provide feedback to improve customer experience

Requirements:

• High School Diploma required
• Proficiency in spoken and written English
• Prior experience in Customer Service preferred
• Willingness to work night shifts, extended hours, holidays, and weekends

Benefits:

• Performance Incentives
• Medical and Life Insurance
• Career Growth Opportunities
• Work-life Balance Programs
• Employee Discounts

Other Details:

This role offers opportunities for career advancement through promotions, training, and cross-functional projects. Applicants must be willing to work onsite in Brentwood, New York.

If you are ready to make a difference in customer service and seek a rewarding career path, apply now and be part of a dynamic team dedicated to excellence.