Job Overview:

We are seeking a Tech Support II to join our team in West Haven, Connecticut. This role involves troubleshooting advanced computer and network issues while providing exceptional help desk support.

Job Details:

This is a full-time position with hours based on business needs in West Haven, Connecticut. The successful candidate will handle server troubleshooting, network support, escalation support, operational and client projects, security measures, documentation, and server deployment.

Responsibilities:

Server Troubleshooting: Handle server hardware and software issues
Network Support: Assist with network configurations, maintenance, and troubleshooting
Escalation Support: Provide support to Level 1 technicians and handle escalated tickets
Operational Projects: Participate and lead projects to maintain internal and client environments
Client Projects: Participate in new deployment and onboarding projects
Security: Implement and manage security measures like antivirus, EDR, firewalls, and backups
Documentation: Create and maintain technical documentation for systems and processes
Server Deployment: Configure and deploy servers

Requirements:

Bachelor's degree in IT or related field
Strong knowledge of server hardware and software
Experience in network configurations and troubleshooting
Excellent communication and teamwork skills
Attention to detail and problem-solving abilities

Benefits:

Competitive salary
Full-time schedule
Professional development opportunities
Health and wellness benefits

Other Details:

This is a fantastic opportunity in West Haven, Connecticut for a tech-savvy individual looking to grow in a dynamic and supportive environment. Apply now and take your career to the next level!