Job Overview:

Join our team as a Tech Support II in Ceres, California! This role offers a direct hire opportunity for troubleshooting advanced computer and network issues while providing valuable help desk support.

Job Details:

As a Tech Support II, you will be responsible for handling server hardware and software problems, assisting with network configurations and maintenance, providing escalation support to Level 1 technicians, participating in operational and client projects, implementing basic security measures, and creating detailed technical documentation.

Responsibilities:

Server Troubleshooting: Handle server hardware and software issues
Network Support: Assist with network configurations, maintenance, and troubleshooting
Escalation Support: Provide support to Level 1 technicians and handle escalated tickets
Operational Projects: Participate and lead projects to maintain, secure, and improve environments
Client Projects: Participate in client deployments and onboarding
Security: Implement and manage basic security measures
Documentation: Create and maintain technical documentation
Server Deployment: Configure and deploy servers

Requirements:

Experience in advanced computer and network troubleshooting
Strong knowledge of server hardware and software
Ability to work on operational and client projects
Skills in security measures implementation
Excellent documentation and communication abilities

Benefits:

Competitive salary
Full-time schedule based on business needs
Opportunity for career growth

Other Details:

This position in Ceres, California requires a proactive individual with a passion for technology and troubleshooting. If you are ready to take on challenges and contribute to a dynamic team, apply now!