Job Details

Job Overview: Join our team as an IT Service Desk Technician in Portland, Oregon. As a key member of our IT support team, you will provide technical assistance to both corporate and field users, ensuring seamless operation of our systems.

Job Details: The IT Service Desk Technician role involves providing troubleshooting and support for hardware and software issues, maintaining call tracking records, and collaborating with programming staff to address software concerns.

Responsibilities:

• Provide first-level troubleshooting for internal system support
• Work on special projects and laptop software configuration
• Log all support calls and follow-up with callers for satisfaction
• Communicate software issues to programming staff
• Complete any other assigned projects or tasks

Requirements:

• At least 2 years of customer service experience
• Prior Service Desk and Project Management experience preferred
• Vocational/Technical or certification required, Bachelor's Degree preferred
• Excellent communication skills and knowledge of Windows 7, Internet Explorer, and MS Office

Benefits:

• Opportunity for growth and professional development
• Competitive salary and benefits package
• Dynamic and collaborative work environment

Other Details: The IT Service Desk Technician position at our company requires strong attention to detail, problem-solving skills, and a commitment to customer satisfaction. Join us in Portland, Oregon and be part of a supportive team dedicated to excellence.

We welcome applications from qualified candidates looking to make a difference in our organization. Apply now and take the next step in your IT career with us!