Job Overview: A Service Desk Technician role providing technical support to PC users in both corporate and field locations. Responsibilities include hardware and software troubleshooting, problem-solving, and communication with users.

Job Details: The IT Service Desk Technician will assist internal users with system support via telephone and remote tools, handle special projects, log support calls, and collaborate with programming staff.

Responsibilities:

• Provide first level troubleshooting for system support issues
• Work on special projects and software configuration
• Log all support calls and communicate software issues
• Follow-up with callers for customer satisfaction
• Complete other assigned projects and tasks

Requirements:

• 2 years of customer service experience
• Service Desk and Project Management experience preferred
• Technical certification required
• Bachelor's Degree preferred
• Excellent communication skills
• Knowledge of Windows, Internet Explorer, Outlook 2010, and MS Office

Benefits:

• Fulfilling technical support role
• Opportunity for growth and development
• Competitive salary and benefits package

Other Details: The Service Desk Technician position requires familiarity with Windows, AS/400 communication, printers, and wireless technology. Full attendance, willingness to travel, and background checks are mandatory.

We encourage enthusiastic individuals to apply for this challenging IT Service Desk Technician role in Hendersonville, Tennessee. Join our team and contribute to our success in providing excellent technical support to users.