Urgent Hiring Senior Service Agent in Bonita Springs FL

Full Time 2 weeks ago
Employment Information

Job Details

Job Overview:

Join our team in an administrative role focusing on front-line operations which may include data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service. While some operational tasks may be involved, the primary focus is on office-based activities. Take on lead or senior responsibilities that involve handling escalated issues, coordinating team activities, supporting supervisors or managers, and contributing to process improvements.

Job Details:

This position involves a variety of administrative and customer service tasks that require direct and indirect interface with customers. Responsibilities include tracking packages, answering product and service-related inquiries, data entry, preparation of operational reports, and providing administrative support to the operations manager.

Responsibilities:

  • Handle escalated or complex issues
  • Coordinate team activities
  • Support operational supervisors or managers
  • Contribute to process improvement
  • Provide exceptional customer service
  • Maintain accurate records and files
  • Assist in customs-related matters

Requirements:

  • High school diploma or equivalent
  • Proficiency in English (TOEIC score of 350)
  • Minimum 18 months experience in service agent role
  • Basic office skills including typing, filing, and computer knowledge
  • Excellent communication and organizational skills
  • Ability to lift up to 32 Kg and handle packages up to 68 Kg with appropriate equipment

Benefits:

  • Opportunities for career progression
  • Competitive compensation package
  • Training and development programs

Other Details:

We pride ourselves on creating a positive work environment where teamwork and dedication are valued. Join our team in Bonita Springs, Florida and contribute to our success as a world-class company.

Custom Button Find latest Jobs in Bonita Springs, Florida