Job Overview:

We are looking for a Reservation Specialist to join our team in Chicago, Illinois. As a Reservation Specialist, you will be responsible for managing reservations, assisting customers with booking inquiries, and ensuring a seamless booking process.

Job Details:

The Reservation Specialist will play a crucial role in maintaining accurate reservation records, communicating with customers to confirm bookings, and providing exceptional customer service to enhance their experience.

Responsibilities:

• Manage incoming reservation requests via phone, email, and online platforms.
• Confirm reservations and communicate booking details to customers.
• Assist customers with inquiries, changes, and cancellations.
• Maintain organized reservation records and update database accordingly.
• Collaborate with team members to ensure smooth booking processes.

Requirements:

• Excellent communication and customer service skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in reservation management systems and software.
• Previous experience in a similar role is preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunity for growth and career advancement.
• Positive work environment with supportive team members.

Other Details:

This is a great opportunity to join a dynamic team in the hospitality industry in Chicago, Illinois. If you are passionate about providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply.