Job Overview:

We are seeking a dedicated Overnight Guest Services Receptionist in the Wahiawa area to deliver exceptional service during late-night hours and ensure smooth front desk operations.

Job Details:

The position involves welcoming and checking in guests, managing inquiries and requests, handling reservations, maintaining records accurately, and addressing guest concerns professionally.

Responsibilities:

• Welcome and check in guests for a seamless arrival experience.
• Handle guest inquiries, complaints, and requests efficiently.
• Answer phone calls and manage reservations using the booking system.
• Maintain organized guest records.
• Respond promptly to guest emergencies.
• Reconcile daily accounts and resolve discrepancies.

Requirements:

• Prior experience in hospitality or front desk roles.
• Customer service skills in a call center setting.
• High School education.

Benefits:

• Competitive compensation.
• Opportunity to work in a dynamic environment.
• Room for growth and development.

Other Details:

The shift for this position is from 11:00 PM to 7:00 AM, and weekend availability is required in Wahiawa, Hawaii. The ideal candidate will be detail-oriented, customer-focused, and efficient in resolving issues.

We encourage applicants with a passion for hospitality and excellent customer service skills to apply for this rewarding opportunity.