Job Overview:

We are seeking a Customer Service & E-Commerce Associate Team Leader to join our dynamic team in Napa, California. In this role, you will be responsible for overseeing the customer service and in-store shopper assistant department, ensuring a seamless shopping experience for our customers.

Job Details:

The Customer Service & E-Commerce Associate Team Leader will play a vital role in managing the day-to-day operations of the customer service and in-store shopper assistant department, focusing on enhancing customer satisfaction and optimizing e-commerce processes.

Responsibilities:

• Supervise and train customer service and in-store shopper assistant teams
• Resolve customer inquiries and issues in a timely and professional manner
• Monitor e-commerce platforms and ensure smooth order processing
• Collaborate with cross-functional teams to improve overall customer experience
• Implement strategies to increase customer retention and loyalty

Requirements:

• Prior experience in customer service or e-commerce roles
• Strong communication and leadership skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in e-commerce platforms and CRM systems

Benefits:

• Competitive salary
• Health and wellness benefits
• Career growth opportunities

Other Details:

This position offers a unique opportunity to lead a dedicated team in providing exceptional customer service and driving e-commerce success in Napa, California. Join us in our mission to deliver top-notch shopping experiences to our customers.

We look forward to welcoming passionate individuals who are ready to make a difference in the retail industry. Apply now and be part of our team!