Job Overview:

The Desktop Setup & Support role provides essential hardware and software installation, troubleshooting, and maintenance to ensure smooth operations in an office environment in Lake Mary, Florida.

Job Details:

This position involves setting up, maintaining, and resolving technical issues related to computer systems for optimal functionality.

Responsibilities:

• Provide on-site support for computer setup, upgrades, and troubleshooting.
• Respond to technical support inquiries and escalate complex issues.
• Administer the IT ticket system and monitor problem resolutions.
• Perform scheduled maintenance on computers and peripherals.
• Coordinate critical support matters and manage user account changes.

Requirements:

• High school diploma or equivalent; Associate's Degree preferred.
• 1 year of experience in a similar role.
• Excellent communication and customer service skills.
• Strong troubleshooting abilities and teamwork.

Benefits:

• Competitive hourly pay based on experience and location.
• Opportunity to enhance technical skills and gain experience.
• Work in a supportive and collaborative team environment.

Other Details:

This role requires the ability to perform physical tasks and lift items up to 50 pounds while following standard procedures in Lake Mary, Florida.

We welcome passionate individuals with a drive to excel in technical support roles to apply and grow with us in our team-oriented work culture.