Job Overview:

We are looking for a Contact Center Representative to join our team in Milledgeville, Georgia. As a key point of contact for our customers, you will play a crucial role in providing excellent customer service and resolving inquiries.

Job Details:

The Contact Center Representative will handle inbound and outbound calls, emails, and live chats to assist customers with their inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities:

• Answer incoming customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a professional manner.
• Update customer records and information in the database.
• Escalate complex issues to the appropriate department for resolution.

Requirements:

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Paid time off.

Other Details:

This position is based in Milledgeville, Georgia and offers a dynamic work environment with opportunities for growth and development. Join our team and make a difference in the lives of our customers!

We look forward to receiving your application and welcoming you to our team in Milledgeville, Georgia.