Job Overview:

We have long-term stable Customer Service Specialist career opportunities in a mission-driven government department in Tuscaloosa, Alabama. Join our team known for supporting our city customers with passion and ensuring their security.

Job Details:

If you have exceptional verbal communication skills, computer proficiency, and a compassionate interpersonal style, this role is a great fit for you. Previous call center experience is advantageous.

Responsibilities:

• Act as the first point of contact for individuals seeking information about benefits.
• Provide precise and comprehensive details over the phone.
• Assist customers with inquiries, issues, and requests.
• Maintain accurate records of interactions and transactions.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Excellent verbal communication skills.
• Proficiency in computer usage.
• Compassionate and patient interpersonal style.
• Prior experience in call centers is a plus.

Benefits:

• Paid Time Off for flexibility.
• Consistent Monday through Friday schedule.
• Generous Holiday Pay for financial peace of mind.

Other Details:

This position offers stability, a supportive work environment, and the opportunity to make a difference in the Tuscaloosa. Join us in providing excellent customer service and enhancing customer security.

If you are ready to utilize your skills and contribute to our mission, apply for this rewarding Customer Service Specialist role in Tuscaloosa, Alabama today!