Job Overview:

We are seeking a proactive and customer-focused Inside Sales and Customer Support Specialist to serve as the main point of contact for customers. This role involves providing exceptional service and coordinating orders from start to finish.

Job Details:

The Inside Sales and Customer Support Specialist will handle customer inquiries, manage inventory counts, and support sales and accounting functions to ensure a seamless customer experience.

Responsibilities:

• Act as the primary contact for inside sales, assisting customers with inquiries and order placements.
• Coordinate all aspects of customer service, including order acknowledgment, scheduling, shipping, and follow-up.
• Provide in-person support to walk-in customers and respond to incoming phone calls.
• Process and update customer orders received via phone or email, noting any special handling or shipping requirements.
• Conduct weekly cycle counts to ensure accurate inventory levels.

Requirements:

• Prior experience in inside sales or customer support.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in MS Office and CRM software.

Benefits:

• Competitive hourly pay: $24 - $25 per hour
• Health, dental, and vision insurance
• Opportunities for professional development and career growth
• Supportive team environment

Other Details:

This position is based in Franklin, Tennessee and offers a dynamic work environment with opportunities for growth and development. Join our team and make a positive impact in the customer support and sales function.

We encourage enthusiastic individuals looking for a rewarding career to apply for this exciting opportunity. Join us in delivering exceptional service and building strong customer relationships!