Job Overview:

We are seeking Customer Experience Specialists to join our Servicing Department team in Round Rock, Texas. This temp-to-hire opportunity offers a starting pay of $16.00/hour, with the potential for growth. We are looking for individuals who are friendly, self-motivated, and eager to learn.

Job Details:

The Customer Experience Specialist role involves effectively identifying customer needs, exceeding performance targets, handling inbound and outbound calls, educating borrowers, and maintaining customer records.

Responsibilities:

• Effectively identify customer needs and provide a positive experience
• Exceed performance targets set by management
• Handle inbound and outbound calls
• Educate borrowers on service inquiries and updates
• Follow scripted campaigns and provide feedback to supervisors

Requirements:

• Intermediate proficiency in Microsoft Office programs

Benefits:

• Potential for growth within the company
• Competitive pay rates
• Professional development opportunities

Other Details:

The working hours for this role are from 8:00 AM to 7:00 PM. We are excited to welcome dedicated individuals to our team in Round Rock, Texas.

We encourage enthusiastic individuals who are passionate about customer service to apply for this role and join our team in Round Rock, Texas. Take the next step in your career with us!