Job Overview:

The Customer Service Representative (CSR) is the primary contact point for customers seeking assistance. This role focuses on delivering exceptional support, resolving inquiries, and ensuring a positive customer experience.

Job Details:

The ideal candidate for this CSR position possesses strong communication skills, a customer-centric approach, and the ability to handle challenging situations with professionalism. Attention to detail is crucial, as well as the capability to work both independently and within a team environment.

Responsibilities:

• Answering phones, chats, and emails
• Providing world-class customer service
• Researching to address customer inquiries
• Assisting with invoicing when necessary

Requirements:

• 2-3 years of customer service experience
• Exceptional verbal and written communication skills
• Strong attention to detail
• Self-starter attitude

Benefits:

• Growth opportunities in a dynamic work environment in Manassas, Virginia
• Competitive salary and benefits package
• Professional development resources and training

Other Details:

The working hours for this role are from 8:00 AM to 5:00 PM in Manassas, Virginia. Proficiency in using Trello, Slack, or similar chat software is advantageous. While bilingual Spanish or scuba dive certification are beneficial, they are not mandatory requirements for this position.

We invite enthusiastic individuals who thrive in customer service roles to apply for this exciting opportunity in Manassas, Virginia. Join our team and make a difference in the lives of our customers!