Job Overview:

We are looking for a Contact Center Agent to join our team in Longmont, Colorado. As a Contact Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service over the phone and through digital channels.

Job Details:

The Contact Center Agent role involves interacting with customers to address their needs, answer questions, and ensure a positive customer experience. You will also be responsible for accurately documenting customer interactions and following company guidelines.

Responsibilities:

Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information and solutions to customer inquiries.
Document all customer interactions and maintain records.
Follow company policies and procedures for customer service.
Meet performance targets for call quality and resolution times.

Requirements:

Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work in a fast-paced environment.
Previous customer service experience is a plus.

Benefits:

Competitive salary and benefits package.
Opportunities for career growth and development.
Positive and collaborative work environment.

Other Details:

This position is based in Longmont, Colorado and offers a dynamic work environment where you can make a difference in customers' lives. Join our team and be part of a company that values customer satisfaction and employee success.

We look forward to receiving your application and welcoming you to our team in Longmont, Colorado!