Job Overview:

We are seeking a dedicated Call Agent to join our team in Dundalk, Maryland. As a Call Agent, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and assisting callers with their inquiries.

Job Details:

The Call Agent role involves effectively communicating with customers, documenting call information, and ensuring customer satisfaction through professional phone interactions.

Responsibilities:

Answering incoming calls and making outbound calls.
Providing information and resolving customer inquiries.
Documenting call details and maintaining accurate records.
Following call scripts and procedures to maintain consistency.
Escalating calls to appropriate departments when necessary.

Requirements:

Excellent communication and phone etiquette skills.
Ability to multitask and prioritize tasks effectively.
Strong problem-solving and customer service skills.
Attention to detail and accuracy in call documentation.

Benefits:

Competitive salary and benefits package.
Opportunities for growth and career development.
Positive and supportive work environment.

Other Details:

This Call Agent position in Dundalk, Maryland offers a dynamic and fast-paced work environment, where you can make a difference in customer interactions. Join our team and be part of a rewarding customer service experience.

We look forward to reviewing your application and welcoming you to our team!