Job Overview:

We are seeking a skilled Customer Service Representative to join our team in Collierville, Tennessee. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction through order processing, issue resolution, and proactive communication.

Job Details:

This position involves assisting customers and business partners via phone and email, managing complaints effectively, diagnosing and resolving problems, monitoring delivery routes, and processing order changes.

Responsibilities:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Requirements:

• High school diploma or equivalent
• Minimum of one year of customer service experience preferred
• Technical proficiency with Microsoft Office programs
• Knowledge of warehouse operations
• Excellent communication skills
• Ability to work in a fast-paced environment

Benefits:

• Competitive pay at $20/hour
• Regular Monday to Friday schedule
• Opportunity for professional growth and development

Other Details:

This role offers a dynamic work environment in Collierville, Tennessee with the chance to interact with diverse customers and contribute to their satisfaction.

We welcome enthusiastic individuals who are passionate about customer service to apply and join our team in Collierville, Tennessee.