Job Overview:

We are looking for a dynamic Spanish/English speaking Customer Service Associate to join our team in Canton, Georgia. As a key member of our team, you will engage with our valued customers, address inquiries, and resolve concerns in a fast-paced environment.

Job Details:

In this role, you will be responsible for providing comprehensive support and information to customers via telephone. You will expertly handle customer questions and complaints, manage customer accounts, and ensure timely resolution of issues.

Responsibilities:

• Engage with customers via telephone to provide support and information.
• Handle customer questions and complaints with active listening skills.
• Manage customer accounts and maintain detailed records of interactions.
• Generate call back request tickets for complex issues.
• Perform follow-up and escalation procedures for effective issue resolution.
• Contribute to the team's success by taking on additional duties as assigned.

Requirements:

• Excellent communication skills in Spanish and English.
• Comfortable working on a computer for extended periods.
• Strong active listening skills.
• Ability to prioritize and multitask effectively.

Benefits:

• Growth opportunities within the company.
• Professional development and training.
• Competitive salary and benefits package.

Other Details:

The working hours for this role are from 8:00 AM to 4:00 PM. If you are passionate about providing excellent customer service and are looking to grow in your career, we encourage you to apply.

We look forward to hearing from qualified candidates who are eager to make a difference in our team.