Job Overview:

We are seeking a Customer Service Advocate to join our team in El Cajon, California. As a key player in our customer service department, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience.

Job Details:

The Customer Service Advocate role involves handling incoming customer calls, emails, and chats to address their needs promptly and efficiently. You will also collaborate with other team members to streamline processes and enhance customer satisfaction.

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely manner
• Provide accurate information about products and services
• Document customer interactions and feedback
• Collaborate with internal teams to improve overall customer experience
• Identify and escalate priority issues to the appropriate channels

Requirements:

• Excellent communication skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Experience in customer service or related field is a plus

Benefits:

• Competitive salary
• Health insurance benefits
• Professional development opportunities

Other Details:

This position is based in El Cajon, California and offers a dynamic work environment with opportunities for growth. Join our team and make a difference in the lives of our customers.

We look forward to receiving your application and having you contribute to our dedicated customer service team in El Cajon, California!