Job Overview:

Join our team as a Customer Support Specialist dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. As a key player in our organization, you will be responsible for managing relationships, facilitating account management, and ensuring a positive customer experience at all touchpoints.

Job Details:

In this role, you will provide comprehensive customer support, guide customers through onboarding processes, handle bookings and reservations, generate accurate quotes, address complaints effectively, and proactively prevent service disruptions to maintain a high level of customer satisfaction.

Responsibilities:

• Provide comprehensive customer support and address inquiries promptly.
• Manage customer relationships effectively to ensure satisfaction.
• Facilitate customer account creation and management.
• Guide customers through onboarding processes seamlessly.
• Handle bookings and reservations efficiently with accuracy.
• Generate and deliver accurate quotes considering customer needs.
• Address and resolve customer complaints in a timely manner.
• Proactively prevent service disruptions and issues.

Requirements:

• At least 1 year of relevant customer service experience.
• Secondary education or equivalent qualification.
• Fluency in English and proficiency in local language.
• Strong problem-solving and communication skills.

Benefits:

• Career development opportunities in a dynamic work environment.
• Competitive compensation package.
• Comprehensive training and support.

Other Details:

We are looking for dedicated individuals to join our team in Irvington, New Jersey. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply and be part of our team dedicated to excellence.