Job Overview:

Join our dynamic team as a customer service representative in Bensalem, Pennsylvania. You will be responsible for providing exceptional assistance to customers, ensuring their inquiries and issues are resolved promptly and professionally.

Job Details:

As a customer service representative, you will handle customer inquiries, manage shipment bookings, address complaints with empathy, collaborate with different teams for issue resolution, and maintain accurate documentation of interactions.

Responsibilities:

• Provide timely assistance and resolutions to customer inquiries
• Assist customers with shipment bookings and queries
• Handle customer complaints professionally with empathy
• Collaborate with other teams for issue resolution
• Maintain accurate documentation of customer interactions
• Identify and mitigate potential issues for a seamless customer experience
• Assist customers in tracking shipments and providing real-time updates

Requirements:

• Secondary education or equivalent
• At least one year of customer service work experience
• Fluency in English and local language
• Strong problem-solving skills
• Good written and verbal communication

Benefits:

• Opportunity for professional growth
• Competitive salary and benefits package
• Positive work environment

Other Details:

We are an equal opportunity employer committed to fostering a diverse and inclusive workforce. We value fair treatment and growth opportunities for all applicants.

Join our enthusiastic team in Bensalem, Pennsylvania, and make a difference in customer service. We look forward to welcoming dedicated individuals to our team!