Job Overview:

We are seeking a dedicated Benefits Customer Care Team Lead to join our team in Portland, Oregon. In this role, you will be responsible for leading a team of customer care representatives to ensure exceptional service delivery and customer satisfaction.

Job Details:

The Benefits Customer Care Team Lead will oversee daily operations, handle escalated customer inquiries, monitor team performance, and implement strategies to improve customer experience.

Responsibilities:

• Lead and motivate a team of customer care representatives.
• Address complex customer issues and provide timely resolutions.
• Monitor team performance metrics and provide feedback for improvement.
• Develop training programs for team members to enhance their skills.
• Collaborate with other departments to ensure seamless customer service delivery.

Requirements:

• Prior experience in a customer service leadership role.
• Excellent communication and problem-solving skills.
• Strong leadership abilities and team management experience.
• Proficiency in CRM software and customer service tools.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and advancement.
• Work in a collaborative and supportive team environment.

Other Details:

The Benefits Customer Care Team Lead role in Portland, Oregon offers a rewarding opportunity to lead a dynamic team and make a positive impact on customer satisfaction. Join us in Portland, Oregon and be part of a dedicated team focused on delivering exceptional customer service.

We welcome passionate individuals with a drive for excellence to apply for this role and take the next step in their career journey with us. We look forward to reviewing your application!