Job Overview:

An established company in Middletown, Connecticut is seeking Customer Care representatives for their call center. This role involves taking inbound calls and providing assistance to customers.

Job Details:

The Customer Care position requires responding to customer inquiries and resolving issues using predefined scripts and procedures. Meeting monthly goals is an essential part of the role.

Responsibilities:

• Take inbound calls from customers
• Respond to inquiries and complaints using set guidelines
• Assess customer needs and provide appropriate solutions
• Meet monthly production goals
• Utilize data entry skills effectively

Requirements:

• High School education
• 1-4 years of experience in a call center
• Dependable and detail-oriented
• Strong written and verbal communication skills
• Ability to multitask and use computer skills including 10 key typing at 40wpm
• Customer service and problem-solving capabilities

Benefits:

• Competitive salary
• Opportunity for growth within the company
• Friendly and supportive work environment

Other Details:

This position is on-site in Middletown, Connecticut, with working hours from 8:00 AM to 5:00 PM. Interested candidates can apply online at the company website. For more information, contact the local recruitment office at 406-782-1130.

We encourage enthusiastic individuals with a passion for customer service to apply and join our dedicated team in providing top-notch care to our valued customers.