Job Overview:

We are currently hiring Customer Care Representatives for in-office positions in Hagerstown, Maryland. In this role, you will be part of a dynamic service center that values professionalism and teamwork.

Job Details:

The Customer Care Representatives will primarily handle a high volume of inbound calls from customers, agents, and third parties. Additionally, you will be responsible for processing policy change requests, working on project assignments independently, and other tasks within the Customer Solutions Center.

Responsibilities:

• Manage and respond to incoming calls from various stakeholders
• Process policy change requests efficiently
• Work independently on assigned projects
• Collaborate effectively with team members
• Handle other duties as assigned within the Customer Solutions Center

Requirements:

• Excellent communication skills
• Ability to multitask and prioritize effectively
• Detail-oriented and organized
• Previous customer service experience preferred

Benefits:

• Access to an onsite gym and nurse practitioner
• Competitive hourly rate ranging from $20 to $22 (BOE)
• Temporary to permanent position lasting about 6-8 months
• Opportunities for career advancement and permanent employment

Other Details:

Shifts for this role will vary between 8 am to 7 pm, with options for early shifts starting at 8 am or 9 am and later shifts ending at 6 pm or 7 pm. There will be a rotating Saturday shift once a month or every three weeks, with reduced hours on those days.

We encourage individuals with a passion for customer service to apply for this exciting opportunity in Hagerstown, Maryland. Join our team and make a difference in the lives of our customers!