Job Overview:

Join our team to provide premier customer care and service level support to top-tier enterprise customers. Analyze service performance, implement continuous improvement strategies, and offer robust solutions for complex situations across multiple regions and industries.

Job Details:

We are seeking a dedicated individual to ensure outstanding customer experience delivery, drive best practices implementation, and participate in business reviews. Educate customers on our products and services while supporting learning and development initiatives.

Responsibilities:

• Perform service analysis and root cause analysis
• Deliver exceptional customer experiences
• Implement best practices and solutions for critical situations
• Prepare and participate in business reviews
• Educate customers on products, services, and industry regulations

Requirements:

• Prior experience in customer care or service industry
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Ability to work in a fast-paced and demanding environment

Benefits:

• Competitive salary package
• Growth opportunities within the company
• Collaborative and inclusive work environment

Other Details:

This role offers a challenging yet rewarding opportunity to be part of a global team dedicated to customer satisfaction. Join us in Cayey, Puerto Rico and make a valuable impact in the industry.

We welcome individuals who are passionate about providing exceptional service to apply and grow with us. Your dedication and skills will contribute to the success of our team and the satisfaction of our customers.