Job Overview:

A dynamic and challenging role is available for individuals passionate about customer support and quality assurance. As a key member of the team, you will be responsible for overseeing representative activities, workforce management, and ensuring top-notch support for digital platforms.

Job Details:

This position involves managing a team of individuals across various functions within the business, including operational, clerical, and supervisory roles. Key responsibilities include coaching, monitoring, and maintaining high standards in customer service processes.

Responsibilities:

• Oversee and manage all representative activities
• Ensure quality assurance and support for customer interactions
• Implement workforce management strategies
• Provide coaching and calibration sessions
• Manage front and backline call center processes efficiently

Requirements:

• Strong interpersonal and communication skills
• Effective planning and organizing abilities
• Demonstrated leadership qualities
• MAESTRO certification
• Proficiency in English and TOEIC 600 Pts

Benefits:

• Competitive salary
• Career growth opportunities
• Health and wellness benefits
• Team-oriented work environment

Other Details:

Join our team in a vibrant and thriving workplace in Stockton, California. We value diversity, innovation, and excellence in all that we do. Your contribution will make a difference in shaping the future of our company.

We encourage you to apply and be a part of our esteemed organization, where your skills and dedication will be recognized and rewarded.