Job Overview:

We are looking for a Customer Care Coordinator to join our team in Suffolk, Virginia. As a key player in our customer service department, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience.

Job Details:

The Customer Care Coordinator role involves providing exceptional customer service through various communication channels, including phone, email, and chat. You will work closely with the customer care team to address customer needs effectively.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Resolve customer complaints with empathy and efficiency.
• Coordinate with other departments to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate team members.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Previous experience in customer service is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for growth and career development.
• Positive and collaborative work environment.

Other Details:

This position is based in Suffolk, Virginia and offers the opportunity to make a real impact on customer satisfaction. Join our team and be part of a company that values its employees and customers alike.

We look forward to receiving your application and welcoming you to our team!