Job Overview: Join our team as a Contact Center Agent working from the comfort of your home in Webster, New York. We offer both full-time and part-time positions for individuals seeking a dynamic role in customer service and support.

Job Details: As a Contact Center Agent, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing exceptional service in a virtual environment.

Responsibilities:

• Manage customer interactions professionally and efficiently.
• Follow communication scripts to address customer needs.
• Document all customer information and interactions accurately.
• Identify and escalate priority issues as needed.
• Meet personal and team targets for quality and productivity.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work independently with minimal supervision.
• Basic computer skills and familiarity with CRM systems.

Benefits:

• Flexible work hours for both full-time and part-time positions.
• Opportunities for career growth and development.
• Competitive compensation and performance-based incentives.

Other Details: Training will be provided to ensure you are equipped with the necessary tools and knowledge to excel in this role. Join our team in Webster, New York and be part of a supportive and inclusive work environment that values your contributions.

We welcome individuals with a passion for customer service to apply and embark on a rewarding career journey with us. Your dedication and commitment to excellence will make a difference in the lives of our customers. We look forward to having you on board!