Job Overview:

Join our team to provide exceptional customer service and efficient shipment processing to ensure the smooth movement of freight. This role involves compliance training and fostering strong customer relationships across various divisions.

Job Details:

As part of our team, you will be responsible for maintaining top-tier customer service standards, handling shipment documentation, resolving issues that may affect freight movement, and collaborating with service providers for optimal customer satisfaction.

Responsibilities:

• Develop and maintain strong customer relationships
• Prepare and submit accurate shipment documentation
• Anticipate and resolve freight movement delays
• Maintain contact with service providers and agents
• Handle billing, invoicing, and payment matters
• Input accurate data into computer systems
• Research and negotiate shipping rates

Requirements:

• High school diploma/GED
• 3 years of freight forwarding or logistics experience
• Proficient computer skills
• Strong communication and organizational skills
• Knowledge of air export regulations and hazardous materials handling
• Basic math skills for conversions and evaluations

Benefits:

• Competitive hourly pay
• Health, vision, and dental insurance
• Retirement and tuition reimbursement

Other Details:

This position may involve interacting with customers in Elkton, Maryland and requires attention to detail, strong problem-solving abilities, and adaptability to a dynamic work environment.

We encourage dedicated individuals with a passion for customer service and logistics to apply and be part of our team contributing to the seamless movement of freight worldwide.