Job Overview:

We are looking for a Guest Experience Lead to join our team in Mount Juliet, Tennessee. As the Guest Experience Lead, you will play a crucial role in ensuring our guests have a memorable and positive experience.

Job Details:

The Guest Experience Lead will be responsible for overseeing the overall guest experience, managing guest inquiries and feedback, and ensuring that all guests feel welcomed and valued.

Responsibilities:

• Manage guest interactions and provide exceptional customer service.
• Respond to guest inquiries and resolve any issues promptly.
• Train and mentor team members on delivering outstanding guest experiences.
• Coordinate with other departments to enhance the overall guest experience.
• Maintain a clean and welcoming environment for guests.

Requirements:

• Prior experience in customer service or hospitality.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Benefits:

• Competitive salary.
• Opportunities for growth and advancement.
• Health and wellness benefits.

Other Details:

This position requires flexibility in working hours, including weekends and holidays. The ideal candidate will be passionate about providing exceptional guest experiences and thrive in a dynamic environment in Mount Juliet, Tennessee.

We welcome individuals who are dedicated to delivering top-notch service to apply for this exciting opportunity. Join our team and be a part of creating memorable experiences for our guests in Mount Juliet, Tennessee!